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Shipping Policy

Processing Time Orders are processed within 1-3 business days (Monday-Friday, excluding public holidays). You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Methods and Timeframes We offer the following shipping options:

Within Australia:

  • Standard Shipping: 7-14 business days

  • Express Shipping: 3 - 7 business days

International Shipping:

  • International Standard: 2 to 4 weeks (depending on destination)

Please note that delivery times are estimates and may vary because of customs processing or other factors beyond our control.

 

Please note: New Zealand customers may be subject to GST. International orders may be subject to import duties, taxes, VAT, and customs fees determined by your country's customs authorities. These charges are the responsibility of the recipient and are beyond my control. Please check with your local customs office for potential fees before ordering.

Shipping Costs Shipping costs are calculated at checkout based on your location and the weight of your order. Free shipping may be available for orders over a certain amount (if applicable).

Digital Products (Ebooks) Ebooks are delivered electronically to your email address immediately upon payment confirmation. No physical shipping applies to digital products.

Order Tracking Once your order ships, you'll receive a tracking number via email so you can monitor your delivery progress.

Shipping Restrictions We currently ship to most countries worldwide. If we cannot ship to your location, you will be notified during checkout.

Lost or Damaged Packages If your package is lost in transit or arrives damaged, please contact us at [your email address] within 7 days of the expected delivery date.

We'll work with you to resolve the issue, which may include sending a replacement or issuing a refund.

Customs and Import Duties (International Orders) International customers handle any customs fees, import duties, or taxes imposed by their country. These charges are not included in our shipping costs and are the buyer's responsibility.

Address Accuracy Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Contact Us For questions about shipping, please contact us at admin@emilyfoxxauthor.com

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